Whether you choose us simply to find a tenant or to provide a full management service, all tenants will undergo a strict reference check from MARAS.

Tailor Made Package for every Client

One of the unique features of the Art of Living is that we will tailor make a package to suit the individual and specific requirements of each landlord. Our in house management software system ensures that all monies are tracked to ensure that the landlord receives payments within the shortest possible timescale. We also pride ourselves on the fact that landlords are supplied with copies of original invoices from our approved contractors to show that there are no additional charges.

We have three levels of service available to our landlords which are determined by the amount of day to day involvement that you wish to have with your property.

Tenant Referencing

With all of our service levels, tenants will undergo a strict referencing procedure via MARAS. They have been providing references to the Lettings Industry for over 10 years. The full referencing reports offer more than simply the taking up of references from previous landlords and employers. Each applicant undergoes a 25 point verification check to reduce the risk of defaults. Applications are not taken at face value, all details are verified and if MARAS cannot verify the information supplied, for whatever reason, they will dig deeper to uncover reasons why and report back to us with their recommendations. These enquiries and investigations build up a full and complete profile of the applicants' suitability, helping to eliminate the dishonest tenant.

As a result of the strict referencing procedure, we are able to offer 6 month rental guarantee and legal expenses policy for £25.95, also available for 12 months for £54.95. In the unlikely event that the terms of the tenancy agreement are breached, legal experts can be brought in at the onset of a problem. This affords the landlord free legal advice, legal action and rental guarantee. In the event of a valid claim, landlords can expect to receive the monthly rent within 7 days.

For Find Tenant Only we will:

	Provide a free valuation of your property.
	Give advice of the necessary requirements for rental property.
	Market your property at the optimum rental value or as instructed by you.
	Advertise in the Local and/or National press.
	Provide colour details.
	Arrange and accompany all viewings, where possible.
	Obtain the relevant references for your approval; whilst maximum care will be taken to ensure the suitability of your tenant, The Art of Living cannot accept responsibility or liability should a tenant prove to be unsatisfactory in any way.
	Prepare the relevant documentation, on request.
	Offer advice on the arrangement of an Inventory, again on request.
	Serve the relevant agreements for signature.
	Collect the initial rental payment and the dilapidation deposit; the whole deposit and the balance of the rental payment will then be transferred to your account once fees have been deducted.
	Provide a standing order mandate for future rental payments between Landlord and Tenant; this is a gesture of courtesy, we cannot be held responsible for the cancellation of the same at any later date.
	Take the meter readings and inform the utility companies, on request.
	Arrange for insurance policies to be applied for, on request.
	Arrange for legal representation if necessary, although the costs relating to the same will be payable by the Landlord.

If you subsequently require our management service at any stage during the tenancy, this can be provided at a later date whether the tenant has been supplied by the Art of Living or another agent.

Additionally for rent Collection we will:

	Collect the rental payments as and when they fall due; this is not, however, a guarantee of payment.
	Forward monthly statements of account.
	Advise you of any unlikely payment problems and take your instructions accordingly.
	Remit the balance of the rental payments received via BACS or cheque, as requested.

For Full Management we will:

	Make additional payments on your behalf from the rental received, as requested. .
	Carry out quarterly inspections during the Tenancy.
	Forward an inspection report.
	Deal with maintenance issues as instructed by using our approved contractors.
	Forward copies of all maintenance invoices.
	Upon request, pay for all outgoings from rents received e.g. service charges, ground rents etc.

The Property Management and Maintenance Department provides 24 hour cover 7 days a week for all maintenance issues. Periodic inspections are carried out every three months to ensure that the properties are being looked after by the tenants and that they are safe. A written report will be forwarded to the landlord.

Our objective is to have a member of staff on site within 24 hours if the problem is urgent. This is achieved by having a rapid response maintenance officer on a motorbike. All our team members are fully trained and registered with the appropriate bodies which ensures that Landlords and Tenants can rest assured that high standards of professionalism and safety are maintained.

The Management Department, using our own in house software, tracks all tenant payments each month. The constant monitoring of tenants payments allows us to deal with any problems quickly and minimise the delay and inconvenience to landlords. The software system allows the team to have instant access to all of the details relating to a specific property ensuring that all queries are dealt with promptly and efficiently. Our management fee is taken on a monthly basis allowing us to offer the service to Landlords with existing tenants who may have previously managed their own properties. If you are unhappy with the service provided by your existing managing agent, we can also help.